Privacy Policy AK8 —
Protection of Your Personal Data

Welcome to the ak8 Privacy Policy. This online gaming platform is operated with a full sense of responsibility towards every user's privacy. We understand that your personal data is a trust that must be carefully safeguarded, and we do not take this lightly.

This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal data when you use the ak8 website at ak8.cx, the ak8 mobile app and all related services. It also describes your rights as a data subject and how you may exercise those rights.

AK8 operates in accordance with internationally recognised data protection principles. We only collect data that is strictly necessary, store it securely, and never sell your personal information to any third party for commercial purposes.

AK8 collects various types of information to enable us to provide you with a complete, secure, and high-quality service. The data we collect can be grouped into several main categories:

Sensitive Data: During the KYC (Know Your Customer) verification process, we may request copies of official identification documents such as a national ID card or passport to meet legal compliance requirements. These documents are stored in a fully encrypted and protected environment, accessible only by authorised personnel.

We never collect information that is irrelevant to our services. Every piece of data we request has a clear purpose that is justifiable on operational or legal compliance grounds.

AK8 uses your personal data only for legitimate, clearly stated purposes. We do not process your data for unrelated purposes without obtaining your prior consent. The following are the primary purposes for which your personal data is used:

• Account Management: Creating and managing your account, processing registration, verifying identity via KYC, and ensuring login security.
• Service Delivery: Allows you to access all games, process deposits and withdrawals, calculate and pay out wins, and manage bonuses and promotions.
• Security and Fraud Prevention: Detect suspicious activity, prevent money laundering, verify financial transactions and ensure platform integrity.
• Service Communications: Sending transaction notifications, security alerts, important account information and responses to your support enquiries.
• Marketing (with consent): Sending you ak8 promotions, exclusive offers and the latest news — only if you have agreed to receive marketing communications.
• Platform Enhancement: Analyse usage patterns to improve design, performance and the overall user experience.
• Legal Compliance: Fulfil applicable legal obligations, including financial reporting requirements and requests from legitimate authorities.

AK8 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. This is our absolute commitment. However, there are specific situations where we need to share your information with trusted parties to ensure our services operate smoothly:

• Payment Service Providers: Our payment processing partners (such as DuitNow, TnG eWallet, GrabPay, and local bank providers) receive the transaction information necessary to process your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game Providers: Gaming software companies partnering with ak8 may receive certain session data to ensure games run correctly. The information shared is limited and does not include sensitive financial data.
• Technology Service Providers: Third parties that assist us in operating our IT infrastructure, cloud services, analytics, and cybersecurity — all bound by strict data processing agreements.
• Regulatory Authorities: When required by law or court order, we will disclose relevant information to authorised authorities, including law enforcement agencies and financial regulatory bodies.
• Financial Crime Prevention: In cases involving suspected money laundering or financial fraud, AK8 is legally obligated to report such activity to the relevant authorities.

All third parties that receive your personal data from ak8 are required to comply with data protection standards equal to or higher than those we uphold ourselves.

The security of your data is ak8's number one priority. We continuously invest in best-in-class security infrastructure to ensure your personal and financial information is always protected against unauthorised access, data breaches, and cyber threats.

The technical security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions worldwide.
• Stored Data Encryption: Sensitive information such as passwords, identification numbers and financial data is stored in encrypted format using robust encryption algorithms.
• Two-Factor Authentication (2FA): AK8 provides an additional security layer through two-factor authentication, ensuring that only the legitimate account owner can access their account.
• 24/7 Threat Monitoring: Our automated monitoring system operates around the clock to detect and respond to any unusual activity or intrusion attempts in real time.
• Strict Access Control: Only specifically authorised ak8 staff may access your personal data, and all access is logged and audited on a regular basis.
• Regular Security Testing: Our platform undergoes regular penetration testing and independent security audits conducted by third-party cybersecurity experts.
• Data Backup: Your data is automatically backed up to geographically separate data centres to ensure service continuity under all circumstances.

AK8 uses cookies and similar tracking technologies to enhance your user experience, maintain login session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login session authentication, game management, and security. These cookies cannot be disabled as the platform cannot function properly without them.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences so you don't need to reset them every time you log in.
• Analytics Cookies: Helps us understand how users interact with our platform — the most frequently visited pages, time spent, and navigation flow. This information is used to improve the overall user experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts and unusual usage patterns.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. To learn more about managing cookies, please refer to your web browser's documentation.

AK8 does not use cookies to track your activity on other websites unrelated to our services.

As an ak8 user, you have specific rights regarding your personal data. We fully respect these rights and have established clear processes to help you exercise them.

• Right to Access: You have the right to request a copy of all personal data we hold about you. We will provide this information within 14 business days of receiving your request.
• Right to Rectification: If you find that any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data, subject to record-keeping obligations required by applicable law.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data, for example during a dispute regarding data accuracy.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that your personal data be provided to you in a machine-readable format, or transferred directly to another service provider upon your request.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact our Data Protection team via email [email protected] or via Live Chat on the platform. We will process your request within 14 business days.

AK8 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. The following are general guidelines for data retention periods:

• Active Account Data: For as long as your account is active and you continue using the ak8 platform. We will notify you before any data is deleted.
• Financial Transaction Data: Minimum seven (7) years from the date of the transaction, in line with applicable financial and tax legal compliance requirements.
• KYC and Identity Verification Data: Five (5) years after account closure, as required by anti-money laundering regulations.
• Communication Records: Three (3) years from the date of communication, used for quality control, dispute resolution, and security purposes.
• Log and Technical Data: Between one (1) and two (2) years, used for security purposes and technical troubleshooting.
• Inactive Account: After 12 months of inactivity, we may request re-verification of your identity. Accounts inactive for 36 months will be closed and data not required by law will be deleted.

Upon expiry of the relevant retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

AK8 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will be accompanied by an updated "Last Updated" date at the top of this page.

For significant changes that materially affect your privacy rights, AK8 will take the following steps to ensure you are informed:

• Sending an email notification to your registered email address at least seven (7) days before changes take effect.
• Displaying clear notices on the platform's home page and on the login page.
• In cases of very significant amendments, we may request your renewed consent before you can continue using the platform.

Your continued use of the ak8 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy terms. If you disagree with any changes, you may close your account by contacting our support team.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the ak8 Data Protection team is here to help.

You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the ak8 platform.
• Help Centre: Visit the FAQ for answers to frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex cases, we will keep you updated on the progress of our investigation on a regular basis.